A Dutch owner of a 2023 ASUS ROG Zephyrus G14 gaming laptop reported that after an RMA involving motherboard replacement, the device was returned with only one 16GB RAM module installed, reducing its total memory from the original 32GB configuration to 16GB. The customer had initially upgraded the laptop to 32GB using two 16GB modules, a setup confirmed by BIOS readings before shipment. Upon return, the system displayed 16GB of RAM, and the owner found only one memory stick in the package. ASUS declined to acknowledge the discrepancy, stating no additional memory was present in the repaired unit. The owner provided no documentation of the original configuration beyond pre-RMA specifications, and no images or videos of the internal hardware or BIOS settings were shared publicly. The situation highlights risks associated with third-party repairs and unverified hardware modifications, particularly in regions where warranty terms may differ. While the customer attributed the issue to possible theft or mishandling during service, no evidence was presented to confirm intentional removal. The incident underscores the importance of maintaining verifiable records of hardware specifications and configurations prior to service requests, especially when upgrading components like memory in systems subject to supply constraints.