Amazon updated its terms of service to require that disputes be resolved through binding arbitration and to waive class‑action claims. The change means most customers cannot bring a case before a judge or jury and can only seek individual relief. Small‑claims actions remain permissible, though monetary limits apply. The updated language appears on Amazon’s legal policies page and states that any dispute relating to the use of Amazon services or products will be decided by arbitration rather than in court. Amazon framed the revisions as a way to provide a faster resolution process. The policy shift follows a 2021 revision after legal challenges over privacy concerns with Alexa devices. The company has faced prior class‑action suits concerning product returns and Prime membership. While the new provisions may be subject to judicial review, they do not automatically block all class‑action litigation.