Altadena, California — More than 1,400 households affected by the 2025 Los Angeles wildfires will lose access to disaster case managers by the end of October as a funding dispute between the state and the Federal Emergency Management Agency remains unresolved.
Mary Landau, a 78-year-old retired teacher who lived in her Altadena home for nearly five decades, said the case manager assigned to her recovery efforts provided essential support after the Eaton Fire destroyed her house. "She said, 'You can do this,'" Landau recalled. "She gave me hope and strength."
Case managers like Veda Ashby Romero, a recovery specialist with the nonprofit CORE, assist survivors in navigating insurance claims, completing federal forms, and accessing financial aid. They also help identify scams, challenge insurance payouts, and appeal FEMA decisions. For Landau, who faced a $200,000 shortfall in rebuilding her modest 1938 ranch home and still owed $225,000 on her mortgage, this support was critical.
The program, which served approximately 1,400 households across the region, was funded through a $28 million request by California. FEMA allocated $13.2 million for 24 months, to be disbursed in four installments. As of August, only one payment had been made, forcing the state to cover the remaining costs despite repeated requests for reimbursement. A March request for an additional $6.5 million to sustain the program for the full two-year period went unanswered, leaving 700 households on a waiting list.
With no resolution in sight, California announced in late September that it could no longer subsidize the program and would terminate case management services at the end of October. FEMA later confirmed it had reimbursed outstanding payments but had not approved the supplemental funding request.
Congresswoman Judy Chu, who represents the Altadena area, stated that FEMA had not responded to inquiries from her office regarding the additional funding. "Failing to fund the program the full 24 months risks abandoning survivors," she said.
Nonprofits managing the case load are now working to reassign clients to other organizations using limited philanthropic resources. However, officials warn that demand exceeds capacity. "You can't put everything onto the local nonprofits," said Bree Jensen, spokesperson for the Eaton Fire Collaborative.
The situation underscores broader challenges in the federal disaster response framework. Despite President Donald Trump’s campaign promises to streamline recovery efforts, his administration has not yet submitted a supplemental disaster aid request to Congress for the LA fires. The White House has instead emphasized state-level mismanagement, with spokesperson Lauren Bis calling Governor Gavin Newsom’s $15.7 billion request an attempt "to pass the blame for his horrible mismanagement of the LA wildfires and recovery efforts."
For survivors like Landau, the loss of case management support comes at a critical juncture. She remains in the process of securing final insurance payments and mortgage approvals to rebuild on her property. While she leans on family for emotional support, she said the personal connection with her case manager made a tangible difference.
"To meet with somebody who cares about you, wants to see that you land on your feet in a good situation," she said, "it was so important."
The standoff reflects ongoing tensions between federal and state agencies over disaster funding priorities and administrative responsibilities. As thousands of survivors continue to rebuild, the uncertainty surrounding case management services highlights the fragility of support systems in the aftermath of large-scale disasters.

